Tokyo Tokyo VOX Prototype
Interactive prototype based on the final NPS working file
Customer Journey
Click any step to jump directly to that screen. The survey is fully clickable for review.
Step 1 of 9
Tokyo Tokyo Voice of Customer Dashboard
Prototype data is illustrative and included only to demonstrate the requested reporting behaviour.
Attribute Ratings
1–5 star distribution, total number & %, Top Box, Top-2 Box, and average score.
Brand Usage
Current User Frequency
Average frequency: 3.6 visits / 3 months · Purchase cycle: 25 days
Comment Sentiment
Click any comment below to drill into the underlying response.
Top Operational Gaps
Gap tags can be used by Tokyo Tokyo as the basis for its own MADI classification.
Individual Responses
Open any response to view the full survey answers, attributes, gap tags, voice/text feedback and transaction reference.
| Date | Branch | NPS | Usage | Primary gap | Report |
|---|---|---|---|---|---|
| 16 Sep | Trinoma | 9 | Current | — | |
| 16 Sep | Festival Mall | 4 | Current | Long wait time | |
| 15 Sep | SM Lucena | 10 | New | — |
Branch Management
Illustrative branch setup and survey status.
| Branch | Code | Status |
|---|---|---|
| Trinoma | 108 | Active |
| Festival Mall | 112 | Active |
| SM Lucena | 124 | Active |
| Ayala Bacolod | 131 | Active |
User Management
Illustrative access by role and branch.
| User | Role | Access |
|---|---|---|
| Head Office CX | Administrator | All branches |
| Area Manager North | Manager | 12 branches |
| Trinoma Manager | Branch User | Trinoma |
Tokyo Tokyo Store Dashboard
Single-branch access for store teams. The content below is filtered to the selected store only.
Trinoma
Store Snapshot
Top Store Gaps
NPS
Store users see only responses and trends for their assigned branch.
Attribute Ratings
Same 1–5 distribution and visual cues, filtered to this store.
Voice
Voice comments and transcripts submitted for this store.
Usage
Gap Library
Automatically identified gaps for this store only.
Responses
Individual customer response reports for this store.
| Date | NPS | Usage | Gap | Report |
|---|---|---|---|---|
| 16 Sep | 9 | Current | — | |
| 15 Sep | 5 | Current | Long wait time |
Exports
Store-level exports can be restricted to the assigned branch.
Tokyo Tokyo Gap Library
Operational problems/issues only. Tokyo Tokyo can use these gaps as the basis for its own MADI classification.
Positive Drivers
Kept separate from the Gap Library so the dashboard can explain what is driving strong experiences and advocacy.
The food was hot, the beef was tender and the crew was very friendly...
The queue moved slowly and my order took almost 20 minutes...
The meal was okay, but the rice portion felt smaller...